Cookie Policy – Duelz Casino
Version 1.2, valid from 2025-12-25
Like many other websites, Duelz Limited (“We”) and some of our partners (third-party service providers, advertising and marketing agencies, etc.) may use cookies and pixels when you visit our site, or when you access the services provided on Our Website.
The purpose of this Cookie Policy is to provide the users (“You” or “User”) of this Website with clarity and transparency on how We collect and use cookies (“Policy”).
By using this website you consent to the use of cookies (necessary) in order for Us to provide you with a fully functioning gaming experience.
1. What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you access websites on the internet. Cookies are used to help Users navigate our Website and to allow Us to personalise the content of the site to match the needs and preferences of Users.
You can find more information about cookies at http://www.allaboutcookies.org
Some of the cookies collect personal data (e.g. names, addresses, telephone numbers, email addresses). In most cases cookies collect anonymous identifiers associated with your device, browser, time or usage information, Website preferences, referral site URLs, and settings, etc. The below table indicates the Cookies which collect personal data and in such cases, your data shall be governed by our which includes a description of the User’s rights.
1.1 Setting and Storing of Cookies
Cookies may be set either by Our Website (first party cookies) or by third party websites who run content on Our Website you are looking at (third party cookies).
Cookies may be stored either for the duration of your visit to Our Website or for repeat visits. We will use the following terms to describe the storing of cookies:
Session cookie: A cookie that allows us to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close it. Session cookies are created temporarily and are deleted once the browser window is closed.
Persistent cookie: A cookie that remains on your device for the period of time specified in the cookie and activated each time you visit Our Website that created that particular cookie.
1.2 The different types of cookies
Cookies can be grouped into the following types:
i. Strictly Necessary or Required Cookies:
These cookies are essential in order to enable you to move around and use the features of Our Website, or to provide a service requested by you. We do not need to obtain your consent in order to use these cookies.
ii. Functionality and Performance Cookies:
Functionality Cookies: These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Performance Cookies: These cookies collect information about how you use a website, for instance which pages you go to most often, and if you get error messages from them. These cookies don’t collect information that identifies you. All of the information collected by these cookies is aggregated and therefore anonymous. It is only used to improve how the website works.
iii. Targeting Cookies or advertising Cookies:
These cookies are used to deliver adverts that are more relevant to you and your interests. They also help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
iv. Social Media Cookies:
Social media cookies allow users to interact more easily with social media, such as Facebook and Instagram. We do not control social media cookies and they do not allow us to gain access to your social media accounts. Please refer to the relevant social media platform’s privacy policies for information about their cookies.
2. How we use cookies
First of all – We do not, under any circumstances, sell any information collected through the use of cookies.
We use cookies for the reasons mentioned below and in the table found in section 6 of this Policy:
- to assist new customers during the sign-up process
- to allow users to set Website preferences
- to run the Website optimally and efficiently from a functionality point of view
- to collect and analyse information about Users’ activity on the Website and to understand how it is used
- to detect and prevent fraudulent use of the Website
- to track how Users reach the Website for marketing purposes and to trace referrals
- to deliver more relevant advertising to Users on the websites and mobile visited
- for research and analytical purposes to see who Users interact with the Website
3. What cookies do we use?
The table below provides information about the cookies we use, their function, the purposes for which the data is collected and how long data collected by cookies are kept.
Please note that the names of the cookies may change over time and that not all of the cookies in the list may be applicable to your jurisdiction. Should you have any queries please contact us on [email protected]
4. What are your choices regarding cookies?
When you visit Our Website, you will be requested to accept or reject your cookie choice. We can store cookies on the user’s device if they are strictly necessary for the operation of this Website, however, for all other types of cookies, we need to obtain your consent.
Please note that you may change your cookie choice at any time and may delete cookies or refuse to accept them. If you delete or refuse cookies you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
If you would like to change your cookies settings, you can do this through your browser settings. Depending on which web browser you use, you will need to check your browser’s help section to find out how you can change these settings. The below links will take you to the relevant web browser’s page for step-by-step instructions for how to modify your cookie settings.
You can also do this directly via our websites by following a “Reset cookie settings” link. This will reset all your consents and ensure that only strictly necessary cookies are placed on your user’s device.
5. Changes to this Policy
We may update this Policy from time to time. If we make significant changes to this Policy, we will let you know accordingly. However, it is advisable to regularly check this Policy to ensure you are aware of the most updated version.
6. Cookie List
| Name | Type of Cookie | Purpose | Registered User (RU) / Website user (WU) / Both | Personal Data Processed | Expiration Period | First party cookie / Third party cookie |
|---|---|---|---|---|---|---|
| x-kukku | Strictly Necessary | stores the unique identifier assigned by the platform for authentication purposes | RU | Yes, IP address for on/off system functionality per user/country, globally unique identifier to authenticate the user | 12 Months | First |
| duelz.language | Strictly Necessary | stores the preferred language & presents the necessary regulatory content | Both | No | 12 Months | First |
| duelz.pending-states | Strictly Necessary | stores a list of any pending user actions which may be resumed at a later stage | RU | No | 12 Months | First |
| duelz.auth-flow | Strictly Necessary | store the user’s preference on authentication method used to login | RU | No | 12 Months | First |
| duelz.cookie-policy | Strictly Necessary | stores the user’s cookie preference | Both | No | 12 Months | First |
| duelz.bank-id-registered | Strictly Necessary | stores the users’s preference to register with bank ID | RU | No | Session | First |
| duelz.bank-id-logged-in | Strictly Necessary | stores the preference to login with bank ID | RU | No | Session | First |
| k | Strictly Necessary | stores details for fraud detection purposes for Kount. For more information visit | RU | Yes | 3 Months | Third |
| _ok{…}, olfsk, hblid, wcsid | Strictly Necessary | stores the unique identifier to remember the user and to keep track of chats for Olark. For more information visit | RU | Yes | Session | Third |
| __ssid | Strictly Necessary | stores the users’ details for fraud detection purposes for Sift. For more information visit | Both | Yes | More than 12 Months | Third |
| duelz.default_lobby | Strictly Necessary – Functional | stores the user’s preference of the default games lobby | RU | No | Session | First |
| duelz.game-engine.settings | Strictly Necessary – Functional | stores the settings used by the duelz game engine | RU | No | 12 Months | First |
| duelz.pre-game-bonus | Strictly Necessary – Functional | stores the user’s preference on pre-game bonus offer | RU | No | 12 months | First |
| duelz.pre-market | Strictly Necessary – Functional | stores the user’s preference on pre-market tour | RU | No | 12 months | First |
| duelz.pre-deposit-bonus | Strictly Necessary – Functional | stores the user’s preference on pre-deposit bonus | RU | No | 12 months | First |
| duelz.raf-unlocked | Strictly Necessary – Functional | stores the user’s preference on refer-a-friend feature | RU | No | 12 months | First |
| duelz.raf.source | Strictly Necessary | stores the marketing source ID for Netrefer. For more information visit | Both | Yes | 1 Month | Third |
| duelz.raf.dynamicId | Strictly Necessary | store the marketing dynamic ID for Netrefer. For more information visit | Both | Yes | 1 Month | Third |
| duelz.raf.btag | Strictly Necessary | store the unique tag to identify affiliate for Netrefer. For more information visit | Both | Yes | 1 Month | Third |
| _ga{…}, _gid, _gcl_au | Advertising | stores the user’s activity for page behaviour and marketing performance analysis for Google Tag Manager. For more information visit | Both | Yes | Various | Third |
